CANCELLING AN ORDER

Under the UK’s Distance Selling Regulations you have the right to cancel the contract for the purchase of any goods within a period of seven working days. This period begins the day after your goods have been delivered.

If you wish to cancel an order, please contact us as soon as possible on:
Tel: +44 (0)151 474 2188 or Email: paula@21ccsc.com or Post: 21CCSC, 63 Stanley Park Ave North, Liverpool L4 9UD with your order number to hand.

As long as your order has not been dispatched we will cancel it immediately.

If your order has already been shipped then you will need to return the goods to the above address at your own cost within seven working days of the date that the item was delivered to you. On receipt of the goods we will issue a refund. Postage and insurance are not refundable.

RETURNS

We aim to provide the highest possible service for our customers. For your peace of mind and happiness we offer these terms in respect of returns and refunds for our products.

If you are unhappy with any product you may return it – unused, unopened, and in its original packaging – within seven days for a full refund. This amount excludes all delivery costs.

If you wish to send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.

All products are backed by a 12 month manufacturer’s guarantee from the date of purchase.

If the goods are damaged upon receipt please e-mail paula@21ccsc.com or call +44 (0)151 474 2188 within seven days of delivery. We aim to replace defective items whenever possible. If this is not possible we shall issue a refund. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.

When returning goods, please include a cover note explaining what action you would like us to take, as well as your name, address, order number and original proof of purchase. Please make sure that the goods are packaged safely and securely. Use the original packaging if possible and use a signed service with adequate insurance to cover the cost of the goods being returned.

Please note that responsibility for any product returned remains with you until such time as we receive them and a member of our staff has signed for receipt of the goods.

Please return all goods to the address at the top of this page.

DELIVERY

We want to ensure that your order gets to you ASAP! This is why we choose Royal Mail, UPS, DPD or Yodel for the safe delivery of your items.

We aim to deliver standard goods within 2 to 4 working days. However, delivery may take slightly longer if you are located outside the UK, depending on the courier.

If you do not receive your goods after this time, please contact us via Tel: +44 (0)151 474 2188 or Email: paula@21ccsc.com with your order number to hand. This number will be included in the order confirmation e-mail you received when you purchased from our shop. We will strive to resolve the issue immediately.

Although we keep a large range of products in stock we may occasionally need to order items direct from the manufacturer. When this is the case we will contact you personally to let you know when your goods will be delivered.

RECEIPT OF GOODS

Orders can be delivered to any address you wish. Deliveries are generally made on weekdays but some of our couriers do deliver over the weekend. All deliveries will require a signature!

Please ensure that someone is available to sign for the goods. If no one is available to sign for the goods, the courier will leave a card, with details of how to rearrange delivery.

We rely on the services of third party couriers. Whilst we endeavour to deliver goods as stated, there are unfortunately, a few occasions when the couriers fail to perform the service that they are required to. This doesn’t happen very often, but if it does, we cannot be held responsible for the late delivery of an item.

PAYMENT SECURITY

Your card will normally be debited when the goods are ordered. This may slightly vary if we have to ‘back order’ an item.

If certain items in your order are out of stock or unobtainable we are able to cancel or refund individual items of your order should this become necessary.

We hold stock of all products we sell. If an item is out of stock we are able to quickly replenish as we are official suppliers of all brands we sell. If for any reason we cannot supply you with any part of your order we will contact you via e-mail or telephone to advise you. If we need to cancel or refund an item from your order, the funds will be paid directly back into the bank account they were received from.

ORDERS

Once you have placed an order with us at 21ccsc, you will receive an automated e-mail, confirming that the order has been received and is being processed.

TRANSACTIONS

All on-line purchases made from 21ccsc are transmitted across the Internet using SSL (Secure Socket Layer) encryption, which is supported by Internet Explorer 5.5 or higher, Netscape 5 or higher, or a similar browser.

This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. SSL is now supported by all major browsers and is generally accepted as a way of doing business securely over the Internet.

This web site is secure and PCI Compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information.